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Broad-Based BEE Verification Agency

Appeals & Complaints Policy

A procedure shall be established to govern the management of appeals and complaints.

Such procedure shall ensure that an appeal / complaint is investigated, documented, corrective actions implemented and outcomes communicated to stakeholder/s.

An appeal is understood to be initiated by a client in the event of them querying the rating issued by BEE RATED.

A complaint is understood to be initiated by a third party in response to actions / omissions taken by BEE RATED / its employees / members.

The party conducting the investigation into the appeal / complaint shall be independent from the activities for which the appeal / complaint was lodged. In order to ensure for this while BEE RATED is a two member organisation, provision has been made in the structure (Sec7) for an independent, outside, chairperson for appeals and complaints.

Appeals and complaints shall be handled confidentially and with sensitivity.

Procedure

All members of the complaints and appeals committee shall sign confidentiality agreements prior to dealing with the complaint / appeal (Sec4F)

Appeals

  1. Measured entities may appeal, in writing, to the chairperson of the verification committee within 5 working days of receiving their BBBEE rating.
  2. The appeal shall be acknowledged, in writing, by the chairperson of the verification committee within 2 working days of receipt.
  3. The chairperson of the verification committee shall establish the Appeals Committee (made up of the two BEE RATED members and the independent chairperson) to conduct a review of the measured entities’ file and if necessary carry out an on site evaluation to establish the validity of the appeal.
  4. The independent chairperson of the Appeals Committee shall make use of the relevant document (Sec4F) to record the appeal, the process followed and remedial actions implemented.
  5. The appeal should be resolved within 15 working days of receipt.
  6. In the event of additional time being needed the measured entity will be informed thereof and the reasons therefore in writing.
  7. Findings will be discussed and agreed by the members and the outcome communicated to the measured entity by formal written communication.
  8. If the appeal finding upholds BEE RATED’S original rating the measured entity will become liable for costs incurred in the execution of the appeals process. In the event of the appeal finding is in favor of the client BEE RATED will become liable for all costs incurred in the execution of the appeals process and the rectification of the verification process.
  9. BEE RATED retains responsibility for all decisions at all levels of this process.
  10. The appeals process shall be handled in a non discriminatory manner and shall in no way prejudice the measured entity who has lodged the appeal.

Complaints

  1. Third parties may lodge a complaint, in writing, with a member within 5 working days of the incident they are complaining about having occurred.
  2. The complaint shall be acknowledged, in writing, by the member within 2 working days of receipt.
  3. The member shall then establish the Complaints Committee (made up of the two BEE RATED members and the independent chairperson) which will then conduct an investigation in order to establish the basis of the complaint.
  4. The Independent Chairperson of the Complaints Committee shall make use of the relevant document (Sec4F) to record the complaint, the process followed and remedial actions implemented.
  5. The complaint should be resolved within 15 working days of receipt.
  6. In the event of additional time being needed the complainant will be informed thereof and the reasons therefore in writing.
  7. Findings will be discussed and agreed by the members and the outcome communicated to the complainant by formal written communication.
  8. BEE RATED retains responsibility for all decisions at all levels of this process.
  9. The appeals process shall be handled in a non discriminatory manner and shall in no way prejudice the third party who has lodged the appeal.

Appeals and complaints shall be recorded as per Sec4F.

Breaking News – Amended BEE Codes Update

Since our last update on the new/Amended BEE Codes of Good Practice that came into effect on 11 October 2013 (with a transition period extending to 30 April 2015), the Department of Trade and Industry (Dti) has finally gazetted (No. 38076, 10 October 2014) some key outstanding issues pertaining to the new amended Codes...[more]
Testimonials

BEE Rated and Angela deserve every "6" rating from us. The audit could not have been done more efficiently and professionally. Thank you.

The Verification process was very thorough and efficient. It was a pleasure working with BEE Rated.

Angelah Mafingo

It has been an absolute pleasure working with Prem, Kim and Angelah. Their professionalism and efficiency was outstanding. Would recommend them to other companies.

Wesley Samuel

The audit was carried out in a professional way. The auditors were very efficient in their approach and in their requests. Freedom Printpak would like to express their sincere thanks…

Freedom Printpak (Pty) Ltd

"Process all ran very smoothly and verification completed in a thorough and professional manner".

"Always a pleasure working with Bee Rated"

Pre-verification Arrangements - 6 Efficiency of the verification process - 6 Timeous completion of the process - 6 Credibility of the verification findings - 6 Professionalism of the verification team…

Very professional and an absolute pleasure to work with! Thank you Tony!

"On behalf of Steve and Durban Overall, we would like to thank you for your great effort, we know we would not have received the same effort elsewhere. Hope to…

Excellent service from start to finish, thank you! Suzette was friendly and professional, the best analyst we have ever worked with.

Chantelle Snyman

"Bee Rated is highly organised, efficient and professional. I enjoy our dealings with them."

Michelle Betts

"Pleasure to work with!"

"Dear Kim Thank you so much for all your support during the submission, it is greatly appreciated and a pleasure working with you. We are once again very proud to…

Priscilla du Plessis

A value added service, in my opinion

Keith Mons

Excellent agency, will definitely use again

Andries

Excellent and proficient service, most affordable BEE Rating Agency

Miss Naidoo

Exceptional service and delivery

Suren Andrew

Verification professionally carried out

Anthony Buckley

We are very impressed with the professional services provided by BEE Rated

A pleasure working with you

Adele Labuschagne

It has been a pleasure working with Kim and Nomcebo. The professionalism and efficiency was outstanding. Bee Rated come highly recommended.

Fantastic Service Read Assessment here...

Ashish Saniparsad

It has been a tremendous pleasure meeting and working with Nomcebo

Megan Coutts

"Thanks for the excellent service Looking forward to doing business with you guys again in the future"

"As always your service has been great. We appreciate your promptness"

"Excellent, friendly and speedy service!"

"Very happy with BEE Rated, Nomcebo was very professional and the process flowed smoothly"

"Tony was at all times professional, helpful and honest. His integrity and attention to detail was much appreciated. Thank you. Can highly recommend his services."

"Service was excellent. Very professional. No complaints" Read Report

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Contact us:

Physical Address:
Suite 2,
2 Fairways Avenue,
Fairways Park,
Mt Edgecombe
Tel: 031 539 3033
Fax: 086 750 2119
Members: A. Kruger; K. Odell

Accreditation: Please click on the logo below

Please click on the logos to directly access the SANAS and ABVA websites

Amended Bee Codes of Good Practice

Amended Bee Codes of Good Practice

B-BBEE Certificate

B-BBEE Certificate

Members:

association-of-bee-verification-agencies-logo

ABVA Membership Certificate

ABVA Membership Certificate